Return & Refund Policy

Android Car Stereo UK sells standard and custom Android car stereos and accessories exclusively online.

Nothing in this policy affects your statutory rights under UK law.

1. Cooling-Off Period (14 Days)

(Consumer Contracts Regulations 2013)

You have the right to cancel your order within 14 days of receiving your goods.

How to Cancel

1. Notify us in writing (email or online form) within 14 days of delivery.
2. Return the goods within 14 days of notifying us.

Return Costs

• You pay return postage unless the goods are faulty or incorrect.
• Returns must be sent using a tracked, insured service.

Handling & Inspection

You may handle the product to check it — as you would in a shop.
Installation counts as use and may affect your refund.

Deductions for Use

If you install or use the product beyond basic inspection, we may deduct an amount to reflect loss in value — up to 100%of the price if it can no longer be resold as new.

Example:
If the stereo has been fitted and shows screw marks or wiring modifications, it cannot be resold and will not qualify for a refund.

2. Faulty or Incorrect Goods

(Consumer Rights Act 2015)

All goods must be:

• As described
• Of satisfactory quality
• Fit for purpose

Your Remedies

Timeframe	Remedy
Within 30 days	Full refund if faulty
Within 6 months	Repair or replacement (refund if unsuccessful)
After 6 months	You must show the fault existed at delivery

Evidence Required

Before we can process a return, please provide clear photo or video evidence of the issue.
We may decline a return if adequate evidence is not provided.

Return Shipping

If the fault is confirmed, we’ll cover the return postage or arrange collection.

3. Non-Fault Returns (Change of Mind)

Condition	Return Costs & Deductions
Uninstalled & unused	You pay return postage
Installed or used	You pay return postage + 30% restocking fee (or up to 100% deduction if not resealable)

All non-fault returns must include original packaging, accessories, and documentation.

4. Custom-Made or Personalised Products

Custom or bespoke units are non-returnable if you change your mind.
Refunds are only available if the product is faulty or not as described.

5. Business Customers

Orders placed under a business or company name are not covered by consumer cancellation rights.

• Non-fault returns are accepted at our discretion and may incur restocking fees.
• Deliveries must be inspected within 48 hours of receipt, and any issues reported immediately.

6. How to Return an Item

1. Contact Us:
   Email support@androidcarstereo.co.uk or use our online form.
   Include your order number and reason for return.
2. Provide Evidence (if faulty):
   Attach clear photos or video showing the issue.
3. Obtain Authorisation:
   We will issue a Returns Authorisation (RMA).
   Do not return goods without this reference number.
4. Return the Goods:
   Pack securely with all original packaging and accessories.
   Use a tracked, insured courier. You are responsible for the goods until we receive them.
5. Inspection & Refund:
   We will inspect all returned items and process your refund, repair, or replacement as appropriate.

Refunds are usually processed within 5–7 working days after inspection.

7. Summary of Deductions

Reason for Return	Your Responsibility
Change of Mind	Return postage + potential deductions
Faulty within 30 Days	Full refund, we cover postage
Faulty within 6 Months	Repair/replacement (refund if fails)
Installed but unwanted	Up to 100% deduction due to loss of resale value
Custom-made, no fault	No return or refund allowed

Need help?
Our support team is here to assist — just contact us at support@androidcarstereo.co.uk