Nothing in this policy affects your statutory rights under UK law.
1. Cooling-Off Period (14 Days)
(Consumer Contracts Regulations 2013)
You have the right to cancel your order within 14 days of receiving your goods.
How to Cancel
- Notify us in writing via email or the contact form on our website within 14 days of delivery.
- Return the goods within 14 days of notifying us.
Return Costs
- You pay return postage unless the goods are faulty or incorrect.
- Returns must be sent using a tracked, insured service.
Handling & Inspection
- You may handle the product to check it as you would in a shop.
- Installation counts as use and may affect your refund.
Deductions for Use
- If the product has been installed or used beyond basic inspection, we may deduct an amount to reflect loss in value – up to 100% of the price if it can no longer be resold as new.
- Example: A stereo fitted with screw marks or wiring modifications may not qualify for a full refund.
2. Faulty or Incorrect Goods
(Consumer Rights Act 2015)
All goods must be:
- As described
- Of satisfactory quality
- Fit for purpose
Statutory Rights & Remedies
Timeframe | Your Rights |
0–30 days | Full refund or replacement if faulty |
31 days – 6 months | Repair or replacement. If repair/replacement fails, you may request a refund or price reduction. |
After 6 months | You may still request a remedy, but you may need to show the fault existed at delivery. |
12-Month Warranty
In addition to statutory rights, we provide a 12-month warranty. If a manufacturing fault occurs within 12 months of delivery (excluding misuse, accidental damage, or unauthorised modifications), we will repair or replace the unit.
Evidence Required
- Please provide clear photos or video showing the issue.
- We may decline a return if adequate evidence is not provided.
Return Shipping
- If the fault is confirmed, we will cover return postage or arrange collection.
3. Non-Fault Returns (Change of Mind)
Condition & Return Costs
- Uninstalled & unused: You pay return postage.
- Installed or used: You pay return postage + a restocking fee (up to 100% of the price if the product cannot be resold as new).
All non-fault returns must include original packaging, accessories, and documentation.
4. Custom-Made or Personalised Products
- Custom or bespoke units are non-returnable if you change your mind.
- Refunds are only available if the product is faulty or not as described.
5. Business Customers
- Orders placed under a business or company name are not covered by consumer cancellation rights.
- Non-fault returns are accepted at our discretion and may incur restocking fees.
- Deliveries must be inspected within 48 hours of receipt, and any issues reported immediately.
6. How to Return an Item
- Contact Us: Email support@androidcarstereo.co.uk or use the contact form on our website. Include your order number and reason for return.
- Provide Evidence (if faulty): Attach clear photos or video showing the issue.
- Obtain Authorisation: We will issue a Returns Authorisation (RMA). Do not return goods without this number.
- Return the Goods: Pack securely with all original packaging and accessories. Use a tracked, insured courier. You are responsible until we receive the goods.
- Inspection & Refund: Please allow up to 7 working days for us to inspect returned items. Once inspected, we will process your refund, repair, or replacement as appropriate. Refunds are usually completed within 5–7 working days after inspection.
7. Summary of Deductions
Reason for Return | Responsibility |
Change of Mind | Return postage + potential deductions |
Faulty within 0–30 Days | Full refund or replacement, we cover postage |
Faulty 31 Days – 6 Months | Repair/replacement (refund or price reduction if repair/replacement fails) |
Installed but unwanted | Up to 100% deduction due to loss of resale value |
Custom-made, no fault | No return or refund allowed |
Need help?
Our support team is happy to assist — contact us at support@androidcarstereo.co.uk or via the contact form on our website.
