This website is operated by Android Car Stereo UK Ltd, trading as ACS UK (“we”, “us”, “our”).
Company Details:
Studio 1 Coachworks
14a Andre Street
London
United Kingdom
E8 2AA
Email: support@androidcarstereo.co.uk
Website: www.androidcarstereo.co.uk
By using our website or placing an order, you agree to these Terms of Service.
By placing an order, you confirm that:
– You are at least 18 years old
– You are legally capable of entering into a binding contract
We supply:
– Android car head units
– Vehicle-specific accessories (e.g. harnesses, reverse cameras, fascia kits, adapters, tool kits)
3.1 Compatibility
It is the customer’s responsibility to ensure compatibility with their vehicle before purchase.
If unsure, please contact us before ordering.
3.2 Special Orders
We may offer bespoke or special-order products upon request.
These items are made or sourced specifically for you and may not be eligible for cancellation or return (see Section 9).
4.1 Order Acceptance
All orders are subject to availability and acceptance.
We reserve the right to cancel or refuse any order.
4.2 Payment Methods
We accept:
– Debit and credit cards
– PayPal
– Apple Pay
– Google Pay
Payment is taken at checkout.
All prices are displayed in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time.
6.1 Delivery Area
We currently ship within the United Kingdom.
6.2 Delivery Times
Delivery times vary depending on the service selected:
– 1–2 working days
– 3–5 working days
Delivery times are estimates and not guaranteed.
6.3 Delays
We are not responsible for delays caused by:
– Couriers
– Weather
– Customs or external factors
6.4 International Orders
If we agree to ship outside the UK:
– The customer is responsible for any customs duties, taxes, or import charges
Our products are generally plug-and-play and compatible with many vehicles.
However:
– Installation is carried out at your own risk
– We strongly recommend professional installation if you are unsure
We are not responsible for:
– Damage caused by incorrect installation
– Vehicle electrical faults arising from improper fitting
All head units include a 12-month warranty covering:
– Manufacturing defects
– Hardware faults
8.1 What Is Not Covered
The warranty does not cover:
– Incorrect installation
– Accidental damage
– Misuse or modification
– Wear and tear
8.2 Warranty Claims
We will:
– Repair or replace faulty units at our discretion
You may be required to provide:
– Photos or video evidence
9.1 Your Consumer Rights
Your rights are protected under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
9.2 Cancellation (Change of Mind)
You have the right to cancel your order within 14 days of receiving your goods.
How to Cancel
– Notify us via email or contact form within 14 days
– Return the goods within 14 days of notifying us
Return Costs
– You pay return postage unless goods are faulty or incorrect
– Returns must be sent using a tracked and insured service
9.3 Handling & Inspection
You may inspect the product as you would in a shop.
However:
– Installation counts as use and may reduce your refund
9.4 Deductions for Use
If goods are used beyond inspection, we may deduct from your refund to reflect loss in value, including up to 100% of the purchase price if the item cannot be resold as new.
Example: Installed units showing marks or wiring modifications.
9.5 Faulty or Incorrect Goods
Under the Consumer Rights Act 2015, goods must be:
– As described
– Of satisfactory quality
– Fit for purpose
Your Rights
– 0–30 days: Full refund or replacement
– 31 days–6 months: Repair or replacement
– After 6 months: Proof may be required that the fault existed at delivery
Evidence Required
– Clear photos or videos showing the fault
Return Shipping
– We will cover return costs for confirmed faults
9.6 Non-Fault Returns
– Unused items: Customer pays return postage
– Used/installed items:
– Customer pays return postage
– Restocking fee may apply (up to 100%)
All returns must include:
– Original packaging
– Accessories
– Documentation
9.7 Custom or Bespoke Products
Custom-made or special-order products:
– Are non-returnable if you change your mind
– Can only be returned if faulty or not as described
9.8 Business Customers
Orders placed under a business name:
– Are not covered by consumer cancellation rights
– Returns are at our discretion
– Restocking fees may apply
Any delivery issues must be reported within 48 hours.
9.9 Returns Process
1. Contact us at support@androidcarstereo.co.uk
2. Provide your order number and reason for return
3. Provide evidence if faulty
4. Obtain a Returns Authorisation (RMA)
5. Return goods securely using a tracked service
Do not return items without authorisation.
9.10 Inspection & Refunds
– Inspection may take up to 7 working days
– Refunds are processed within 5–7 working days after inspection
To the fullest extent permitted by law:
We are not liable for:
– Incorrect installation
– Damage to vehicles caused by improper fitting
– Compatibility issues where advice was not sought
We are also not liable for:
– Indirect or consequential losses
– Loss of income, profit, or business
Nothing in these terms excludes your statutory rights.
All content on this website (including images, text, branding) is owned by or licensed to us.
You may not use it without permission.
You agree not to:
– Misuse the website
– Attempt to hack or disrupt services
– Use the website for unlawful purposes
Your personal data is handled in accordance with our Privacy Policy.
We reserve the right to update these Terms at any time.
The latest version will always be available on our website.
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
