{"id":82,"date":"2026-01-28T14:01:38","date_gmt":"2026-01-28T14:01:38","guid":{"rendered":"https:\/\/aquamarine-moose-539429.hostingersite.com\/?page_id=82"},"modified":"2026-09-17T12:40:50","modified_gmt":"2026-09-17T12:40:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/androidcarstereo.co.uk\/es\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"82\" class=\"elementor elementor-82\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-081f8e3 e-flex e-con-boxed e-con e-parent\" data-id=\"081f8e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f375bcd e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"f375bcd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcfca84 elementor-widget elementor-widget-heading\" data-id=\"dcfca84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund and Returns Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b04c79e e-flex e-con-boxed e-con e-parent\" data-id=\"b04c79e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9329861 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"9329861\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3512982 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3512982\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nothing in this policy affects your statutory rights under UK law.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2614cb elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e2614cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Cooling-Off Period (14 Days)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-811c564 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"811c564\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>(Consumer Contracts Regulations 2013)<\/p><p>You have the right to cancel your order within <strong>14 days<\/strong> of receiving your goods.<\/p><p><strong>How to Cancel<\/strong><\/p><ul><li>Notify us in writing via <strong>email or the contact form on our website<\/strong> within 14 days of delivery.<\/li><li>Return the goods within 14 days of notifying us.<br \/><br \/><\/li><\/ul><p><strong>Return Costs<\/strong><\/p><ul><li>You pay return postage unless the goods are <strong>faulty or incorrect<\/strong>.<\/li><li>Returns must be sent using a <strong>tracked, insured service<\/strong>.<br \/><br \/><\/li><\/ul><p><strong>Handling &amp; Inspection<\/strong><\/p><ul><li>You may handle the product to check it as you would in a shop.<\/li><li>Installation counts as use and may affect your refund.<br \/><strong>\u00a0<\/strong><\/li><\/ul><p><strong>Deductions for Use<\/strong><\/p><ul><li>If the product has been installed or used beyond basic inspection, we may deduct an amount to reflect loss in value &#8211; up to <strong>100% of the price<\/strong> if it can no longer be resold as new.<\/li><li>Example: A stereo fitted with screw marks or wiring modifications may not qualify for a full refund.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9462d0a elementor-align-left elementor-widget elementor-widget-button\" data-id=\"9462d0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-hang\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjExMDQiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Return Form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4b6ab elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4b4b6ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Faulty or Incorrect Goods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe940c elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"bfe940c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>(Consumer Rights Act 2015)<\/p><p>All goods must be:<\/p><ul><li>As described<\/li><li>Of satisfactory quality<\/li><li>Fit for purpose<br \/><br \/><\/li><\/ul><p><strong>Statutory Rights &amp; Remedies<\/strong><\/p><table><tbody><tr><td width=\"135\"><p><strong>Timeframe<\/strong><\/p><\/td><td width=\"625\"><p><strong>Your Rights<\/strong><\/p><\/td><\/tr><tr><td width=\"135\"><p><strong>0\u201330 days<\/strong><\/p><\/td><td width=\"625\"><p><strong>Full refund or replacement<\/strong> if faulty<\/p><\/td><\/tr><tr><td width=\"135\"><p><strong>31 days \u2013 6 months<\/strong><\/p><\/td><td width=\"625\"><p>Repair or replacement. If repair\/replacement fails, you may request a refund or price reduction.<\/p><\/td><\/tr><tr><td width=\"135\"><p><strong>After 6 months<\/strong><\/p><\/td><td width=\"625\"><p>You may still request a remedy, but you may need to show the fault existed at delivery.<\/p><\/td><\/tr><\/tbody><\/table><p><strong>12-Month Warranty<\/strong><br \/>In addition to statutory rights, we provide a <strong>12-month warranty<\/strong>. If a <strong>manufacturing fault<\/strong> occurs within 12 months of delivery (excluding misuse, accidental damage, or unauthorised modifications), we will <strong>repair or replace<\/strong> the unit.<\/p><p><strong>Evidence Required<\/strong><\/p><ul><li>Please provide clear photos or video showing the issue.<\/li><li>We may decline a return if adequate evidence is not provided.<br \/><br \/><\/li><\/ul><p><strong>Return Shipping<\/strong><\/p><ul><li>If the fault is confirmed, we will cover return postage or arrange collection.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b32551 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7b32551\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Non-Fault Returns (Change of Mind)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fea7f27 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"fea7f27\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Condition &amp; Return Costs<\/strong><\/p><ul><li><strong>Uninstalled &amp; unused:<\/strong> You pay return postage.<\/li><li><strong>Installed or used:<\/strong> You pay return postage + a restocking fee (up to 100% of the price if the product cannot be resold as new).<br \/><br \/><\/li><\/ul><p>All non-fault returns must include <strong>original packaging, accessories, and documentation<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d24d65 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0d24d65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Custom-Made or Personalised Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e085d1 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5e085d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Custom or bespoke units are <strong>non-returnable<\/strong> if you change your mind.<\/li><li>Refunds are only available if the product is <strong>faulty or not as described<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bae60fd elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"bae60fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Business Customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e772760 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"e772760\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Orders placed under a business or company name are <strong>not covered by consumer cancellation rights<\/strong>.<\/li><li>Non-fault returns are accepted at our discretion and may incur restocking fees.<\/li><li>Deliveries must be inspected within <strong>48 hours<\/strong> of receipt, and any issues reported immediately.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83662bb elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"83662bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. How to Return an Item<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1331a4e elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"1331a4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Contact Us:<\/strong> Email <span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:support@androidcarstereo.co.uk\">support@androidcarstereo.co.uk<\/a><\/span> or use the <strong>contact form on our website<\/strong>. Include your order number and reason for return.<\/li><li><strong>Provide Evidence (if faulty):<\/strong> Attach clear photos or video showing the issue.<\/li><li><strong>Obtain Authorisation:<\/strong> We will issue a Returns Authorisation (RMA). Do <strong>not<\/strong> return goods without this number.<\/li><li><strong>Return the Goods:<\/strong> Pack securely with all original packaging and accessories. Use a tracked, insured courier. You are responsible until we receive the goods.<\/li><li><strong>Inspection &amp; Refund:<\/strong> Please allow up to <strong>7 working days<\/strong> for us to inspect returned items. Once inspected, we will process your refund, repair, or replacement as appropriate. Refunds are usually completed within 5\u20137 working days after inspection.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0287db2 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0287db2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Summary of Deductions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6421f4 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b6421f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><table><tbody><tr><td width=\"174\"><p><strong>Reason for Return<\/strong><\/p><\/td><td width=\"482\"><p><strong>Responsibility<\/strong><\/p><\/td><\/tr><tr><td width=\"174\"><p>Change of Mind<\/p><\/td><td width=\"482\"><p>Return postage + potential deductions<\/p><\/td><\/tr><tr><td width=\"174\"><p>Faulty within 0\u201330 Days<\/p><\/td><td width=\"482\"><p>Full refund or replacement, we cover postage<\/p><\/td><\/tr><tr><td width=\"174\"><p>Faulty 31 Days \u2013 6 Months<\/p><\/td><td width=\"482\"><p>Repair\/replacement (refund or price reduction if repair\/replacement fails)<\/p><\/td><\/tr><tr><td width=\"174\"><p>Installed but unwanted<\/p><\/td><td width=\"482\"><p>Up to 100% deduction due to loss of resale value<\/p><\/td><\/tr><tr><td width=\"174\"><p>Custom-made, no fault<\/p><\/td><td width=\"482\"><p>No return or refund allowed<\/p><\/td><\/tr><\/tbody><\/table><p><strong>Need help?<\/strong><br \/>Our support team is happy to assist \u2014 contact us at <span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:support@androidcarstereo.co.uk\">support@androidcarstereo.co.uk<\/a> <\/span>or via the <strong>contact form on our website<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nothing in this policy affects your statutory rights under UK law. 1. Cooling-Off Period (14 Days) (Consumer Contracts Regulations 2013) You have the right to cancel your order within 14 days of receiving your goods. How to Cancel Notify us in writing via email or the contact form on our website within 14 days of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-82","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/androidcarstereo.co.uk\/es\/wp-json\/wp\/v2\/pages\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/androidcarstereo.co.uk\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/androidcarstereo.co.uk\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/androidcarstereo.co.uk\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/androidcarstereo.co.uk\/es\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":28,"href":"https:\/\/androidcarstereo.co.uk\/es\/wp-json\/wp\/v2\/pages\/82\/revisions"}],"predecessor-version":[{"id":1359,"href":"https:\/\/androidcarstereo.co.uk\/es\/wp-json\/wp\/v2\/pages\/82\/revisions\/1359"}],"wp:attachment":[{"href":"https:\/\/androidcarstereo.co.uk\/es\/wp-json\/wp\/v2\/media?parent=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}